Authorised Friedrich Distributor
This page contains the details of the delivery methods available with ATEXOnline, delivery time periods and charges that apply to any orders you make through our website, over the phone or via email. Our delivery and returns policy is legally binding and forms part of the contract of sale made between you and us under our terms and conditions of sale.
It’s our mission to make sure all organisations have access to the ATEX products they need to ensure employee safety in hazardous environments — whether you’re after one of our FRIEDRICH air conditioning units or an accessory like our Wolf ATEX Safety Torch. We typically deliver to England, Scotland, Wales and Northern Ireland, but if you’re located further afield, we’ll do our best to help you get the ATEX products you need. We’ll even handle all customs procedures along the way, providing important documents like letters of credit or certificates of origin. You can get in touch with our team for more details about international shipping to countries and territories outside of the UK.
If you place an order through our website, your delivery charges will be calculated automatically and applied to your order during checkout. However, if you place your order over the phone or via email, we will include details of your delivery charges in our free, no-obligation quote.
Applicable delivery charges can depend upon the delivery method selected, the delivery destination and the total size and weight of products ordered.
While most companies offer 12-14 week deliveries, we pride ourselves on a much quicker turnaround time. For deliveries to destinations within mainland UK, we offer delivery by road transport, which has a typical delivery period of 10 working days. However, if you need your order faster, you will also be able to select our express road transport delivery option, which has a typical delivery period of five working days.
If you place an order before 4 pm on a working day, these time periods run from the close of business on that day. If you place an order on a non-working day or after 4pm on a working day, this time period starts from the close of business on the following working day.
We do make every effort to get your products to you within these timeframes, but this is not guaranteed. Fraud screening checks may be done before dispatching the product, which can cause delays, and we’ll notify you of this if that’s the case.
We reserve the right to charge you for the costs of re-delivery if you provided the wrong address, there was a mistake in the address or the address wasn’t (safely) accessible. We also won’t deliver if there are no easy or secure means of leaving the products at the address as a result of no one being at the delivery address provided.
If you experience any problems with a delivery, then feel free to contact us so we can find out what’s gone wrong and how we can fix it.